Customer Success Manager (SaaS)

at  Laivly

ABOUT LAIVLY

We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation.

The team at Laivly is hiring a Customer Success Manager to develop and manage customer relationships with our Enterprise and SME clients using Sidd, our core platform. Sidd drives digital transformation for brands so they can serve their customers better while improving operational efficiency. The platform enables brands to enhance both customer and agent experience by enhancing their existing technologies with AI, ML and Digital Automation.
As Customer Success Manager, you are focused on strengthening customer relationships, driving Sidd adoption, and helping customers leverage Sidd to improve operational KPIs. You ensure that Sidd implementations launch successfully, while working with operations leaders and users to collect feedback and address opportunities. You communicate Sidd’s performance to customers to ensure they continually realize business value while driving retention and expansion.