Customer Success Manager - SAP Academy for Customer Success - Indonesia

at  SAP

Jakarta, JKT, Indonesia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Oct, 2024Not Specified25 Jul, 2024N/ABusiness Transformation,Business Acumen,English,It,Operations,Supply Chain,Communication Skills,Interpersonal SkillsNoNo
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Description:

Requisition ID: 398543
Work Area: Sales
Expected Travel: 0 - 100%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: Anette Karlsson
Recruiter Name: Farid Al Hakim

Responsibilities:

  • Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role, a critical customer facing function within our dynamic Customer Success board area.
  • Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
  • E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
  • S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
  • Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

IT Software - ERP / CRM

Customer Service

Graduate

Proficient

1

Jakarta, Indonesia