Customer Success Manager

at  SecurityBridge Group

COMPANY DESCRIPTION

SecurityBridge is a leading international software development firm specializing in SAP security solutions. We are committed to delivering high-quality, innovative, and efficient software products to our clients across the globe. As a part of our team, you will work in a fast-paced environment that values innovation, collaboration, and growth. Being part of our team means to work in a fast-paced environment that values innovation, collaboration, and growth!

BRIEF JOB DESCRIPTION:

As a Customer Success Manager (CSM) at SecurityBridge, you will be responsible for commercially supporting the requests of our established customer base. Your primary focus will be to ensure that our customers achieve their desired results through our software solutions, thereby driving customer satisfaction, retention, and growth.

REQUIREMENTS:

• Bachelor’s degree in business, marketing, communications, or a related field.
• Proven experience in customer success, account management, or sales role, preferably in the software or technology industry.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with customers and internal teams.
• Proactive and detail-oriented, with excellent problem-solving and organizational skills.
• Ability to understand complex software solutions and explain them to customers in a clear and concise manner.
• Self-motivated and able to work independently, as well as part of a team.
• Familiarity with SAP security solutions and cybersecurity is a plus.
• Willingness to travel occasionally to meet with customers and attend events

• Serve as the primary point of contact for our customers, responding to their needs and requests in a timely and efficient manner.
• Develop and maintain strong relationships with key stakeholders within customer organizations.
• Understand customers’ business objectives and work proactively to ensure they are achieving their desired outcomes with our solutions.
• Coordinate with internal teams to ensure the delivery of high-quality support and services to our customers.
• Conduct regular check-ins with customers to assess satisfaction and identify areas for improvement.
• Monitor customer usage and engagement with our products, providing insights and recommendations to enhance their experience.
• Manage customer renewals and identify opportunities for upselling and cross-selling.
• Develop and deliver training sessions and resources to help customers maximize the value of our solutions.
• Participate in customer meetings, reviews, and events to foster a strong relationship and gather insights.