Customer Success Manager Senior Advisor - SAP Business Technology Platform (BTP)
at SAP
Bogotá, Cundinamarca, Colombia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Nov, 2024 | Not Specified | 09 Aug, 2024 | N/A | Good communication skills | No | No |
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Description:
WE HELP THE WORLD RUN BETTER
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Education
- Bachelor’s degree or equivalen
Responsibilities:
The Business Technology Platform (BTP) Customer Success Manager (CSM) will proactively engage with an assigned portfolio of customers to drive them to leverage BTP as the go-to platform for integration, extension, innovation, and analysis scenarios within the Intelligent Enterprise.
The BTP CSM will build relationships with technical decision-makers to ensure that SAP customers’ consumption of BTP Cloud services aligns with SAP’s Intelligent Enterprise strategy. The BTP CSM will also engage customers to activate their initial adoption, promote retention, and foster loyalty.
As the BTP-CSM Senior Advisor, your primary responsibilities will include:
- Partnering with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team by building out a joint outcome-based plan and driving a mutual understanding of IT architecture and business value
- Understanding the big picture, delivering expertise in digital transformation, and advising on technical and business architectures
- Serving as the primary SAP BTP strategic point of contact and orchestrating success resources across SAP and customers by leveraging assets of the SAP BTP engagement model
- Analyzing your customer’s technical needs and executing consumption plans for your assigned customers
- Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP’s strategy and roadmap
- Acting as a voice of the customer to internal SAP stakeholders
- Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners
- The BTP-CSM Senior Advisor may also be assigned to fulfill a customer’s premium subscription services
What you bring
- 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
- Foundational knowledge of public cloud platforms (PaaS) and providers
- Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions
- Professional experience with implementing cloud initiatives
- Multi-lingual skills are a plus, depending on the region
- Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
- Excellent verbal and non-verbal communication skills
- Excellent analytical skills
Education
- Bachelor’s degree or equivalent
Professional Training & Certification
- Certification in enterprise architecture (e.g., TOGAF) is a plus
- Familiarity with design thinking methodology is a plus
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - ERP / CRM
Software Engineering
Graduate
Proficient
1
Bogotá, Cundinamarca, Colombia