Job Description:

ARE YOU PASSIONATE ABOUT DRIVING CUSTOMER SUCCESS ON A NORDIC SCALE?

We’re seeking a dynamic and results-driven Customer Success Manager in our Espoo, Tampere or Vaasa office! In this role, you’ll be instrumental in ensuring the success and satisfaction of our diverse range of Nordic clients.
We are committed to driving sustainability and making a positive impact on the planet. Join us in our mission to create innovative energy and automation solutions that empower businesses and communities to thrive while reducing environmental impact.
If you have passion for building strong client relationships, driving customer engagement, and delivering exceptional service, we want to hear from you! You’ll be joining us in shaping the future of customer success and creating an impact!

LOOKING TO MAKE AN IMPACT WITH YOUR CAREER?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries

1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Interact with customers in numerous industries, with a primary focus on our key accounts operating in critical electrical distribution environment (Datacenter, Hospitals or Industrial sites) to ensure delivery on the customer promise and value of service.
• Nurture and develop client relationship to help clients extract the maximum value from Schneider Electric’s contracted services, with a key focus on our digital service portfolio.
• Identifies & match clients needs with our products & services to drive successful expansion/renewal.
• Secure customer experience & satisfaction for our contract service offers.
• Act as the Single Point of Contact towards our customers, requiring great communication skills and ability to delegate tasks to internal functions.

WHAT WILL HELP YOU IN SUCCEEDING IN THE ROLE:

• Previous professional experience working experience in customer success, account management, project management, product management or business development
• Excellent communication skills in Finnish language and English (other Nordic languages is considered as a plus.)
• Suitable educational background such as degree in Engineering or Business Administration or in a commercial field
• Experience from Engineering – or IT-industry, or equivalent with a high concentration of service agreements is an advantage.
• Earlier experience from LV/MV/UPS/Metering or automations systems is beneficial
  You have excellent communication skills, eagerness to engage with customers, understand their needs, and ensure their satisfaction. You have a customer-centric approach, you are solution oriented and collaborate effectively across teams while demonstrating adaptability in a dynamic environment. As a person you take responsibility for what you do by being structured and drive your work, have a commercial mind-set and enjoy working with people!