Customer Success Manager

at  Siena AI

ABOUT SIENA

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.
If you’re excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

WHY JOINS US

We’re a startup. We can’t offer you fancy offices or extra perks. But here’s what we can offer:

• Real impact. Your work will directly shape our product and company.
• A seat at the table. In a small team, every voice matters. Yours will be heard.
• Freedom to work your way. Home, coffee shop, moon base - if you’re productive, we’re happy.
• Top pay. Competitive salary and an opportunity for equity or stock grants.
• Time off when you need it. Take at least 15 days. More if you need it.
• Budget to keep learning. Because if you’re not growing, we’re not growing.
• The chance to build something from the ground up. This is the time when what you do has the biggest impact.
• Problems worth solving. We’re reshaping how work gets done.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.
Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities

ABOUT THE ROLE:

As a Customer Success Managers at Siena you’ll bring your customer-focused approach to drive success through strong account management, communication, experiments, and process building. You’ll be the owner of designing and executing implementation processes to ensure our customers are successful.

WHAT YOU’LL BE DOING:

• Own the onboarding and implementation process for new customers.
• Continuously improve the onboarding process to shorten the time to value.
• Provide ongoing strategy and guidance to our customers.
• Continuously help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement.
• Create processes and playbooks to build the Customer Success function.
• Educate our customers - run strategy sessions, workshops, and webinars to showcase new features and strategies.
• Actively contribute to internal and external Knowledge Bases.
• Be the customer’s voice by capturing feedback, product requests, and revealing new pain points to address. Feed the feedback to the product team.
• Engage with customers via our private Slack community.