Customer Success Manager

at  Simpro

First Things First - What We Can Offer You

• Ground-breaking parental leave program
• Up to 4 weeks’ annual “Work from Anywhere” benefit
• Second-to-none product training
• Opportunities for growth, development and career progression
• Fun team camaraderie and events
• Paid volunteer leave days
• Public holiday exchange
• And a range of other fantastic benefits!

The Job
Are you passionate about ensuring customer satisfaction and long-term success?
We’re seeking a dedicated Customer Success Manager to join our team and play a pivotal role in maintaining strong relationships with our valued clients. In this role, you will be responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

What You’ll Do

• Build Lasting Relationships: Maintain regular, planned communication with our customers, focusing on retention and satisfaction.
• Smooth Onboarding: Proactively guide customers through the initial Simpro go-live process, ensuring a seamless transition from the implementation team.
• Journey Facilitation: Act as a trusted advisor throughout the customer’s Simpro journey, providing guidance and facilitating access to all available resources.
• Identify and Resolve Issues: Identify inefficiencies in customer workflows and software utilization, providing assistance and updates to optimize their experience.
• Drive Satisfaction: Engage in support activities and account-based initiatives to drive customer satisfaction and ensure their needs are met.
• Revenue Generation: Recognize opportunities to enhance customer value and satisfaction, promoting revenue-generating products and additional training as appropriate.

What You’ll Bring

• Customer-Focused Experience: Previous experience in a customer-facing role, ideally in Customer Success Management, Account Management, or technical implementation within a SaaS company.
• Passion for Customer Excellence: A customer-centric mindset with a dedication to delivering exceptional service and value.
• Collaborative Approach: Proactive and collaborative approach, enjoying teamwork and striving for excellent commercial outcomes.
• Interpersonal Skills: Excellent interpersonal skills with the ability to build trust and rapport with stakeholders at all levels.
• Tech-Savviness: Comfortable with business process software and a desire to learn, capable of simplifying complex technical topics for customers.
• Problem-Solving Skills: Exceptional troubleshooting and problem-solving skills, ensuring effective resolution under pressure.
• Team Player: Ability to thrive in a dynamic team environment, contributing positively to collective success.

Core values required of all Simpro employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:
We Are One Team
We Own It
We Innovate
We Care
We Have Fun
We Understand
Simpro is an equal opportunity employer, with a best-of-class onboarding program and a very supportive team environment. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit
simprogroup.com/au/company/careers
to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

• Please note, no agencies will be accepted in the recruitment of this role.

Welcome
Welcome to Simpro. We are many nationalities working as one team. We own our innovations as well as our mistakes. We care about our customers and our teammates. Most of all, we have fun.
About Us
Simpro Software is a leading global SaaS company that develops business management cloud solutions for the trades industry. We are passionate about developing innovative technology solutions that empower our users. Our vision is to build a world where field service businesses can thrive!
We currently operate in Australia, New Zealand, the UK, Ireland, the US, Canada and Singapore. We are a progressive and innovative company with exciting expansion plans!
At Simpro we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of gender, ethnicity, religion, age, sexual orientation, disability or any other non-performance factor.
So, if you are a passionate and results driven individual looking to join a fun and progressive organisation, we want to hear from you!

• Build Lasting Relationships: Maintain regular, planned communication with our customers, focusing on retention and satisfaction.
• Smooth Onboarding: Proactively guide customers through the initial Simpro go-live process, ensuring a seamless transition from the implementation team.
• Journey Facilitation: Act as a trusted advisor throughout the customer’s Simpro journey, providing guidance and facilitating access to all available resources.
• Identify and Resolve Issues: Identify inefficiencies in customer workflows and software utilization, providing assistance and updates to optimize their experience.
• Drive Satisfaction: Engage in support activities and account-based initiatives to drive customer satisfaction and ensure their needs are met.
• Revenue Generation: Recognize opportunities to enhance customer value and satisfaction, promoting revenue-generating products and additional training as appropriate