Customer Success Manager - Spanish Speaker

at  Earnix

London, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate01 Feb, 2025Not Specified02 Nov, 2024N/AGood communication skillsNoNo
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Description:

YOU’LL BE USING

Fluent Spanish & Portugese speaker
Experience in a Global SaaS software organization
CSM / Client-facing Experience with Enterprise customers.
Ability to work in a multicultural environment
Knowledge and experience working in the Insurance industries specifically Pricing – A Must
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Strong interpersonal skills, people person
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Willingness to travel extensively
Motivation, flexibility, proactiveness, ability to work independently and as a part of a team

Responsibilities:

Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally
Own shared responsibility for customer churn
Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
Own responsibly on invoice payments, renewals, contractual changes
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
Identify up-sell opportunities and communicate them to the relevant business line owner
Facilitate and support up-sell processes
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Maintain all information on customer activity within the CRM platform
Requirements:


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

London, United Kingdom