Customer Success Manager

at  Straumann Group

Straumann Group is synonymous with premium quality, precision and innovation that deliver confidence in dentistry, backed by the world’s largest scientific network. As a global leader in implant dentistry, we offer cutting-edge innovations that are considered industry benchmarks and disruptive technological breakthroughs, backed by long-term scientific evidence.
Createch Medical, part of the Straumann Group, is a growing dental prosthetics manufacturing company characterized by dynamism, innovation and commitment to customer satisfaction. We pride ourselves on providing the highest quality products and services, and are looking for an experienced sales representative to join our passionate and dedicated team. If you are experienced and eager to contribute to an innovative company in the dental industry, we want to meet you!
As a Customer Success Manager for Customized Prosthetics in Germany and Belgium, you will play a crucial role in understanding and meeting the unique needs of customers and markets requiring personalized prosthetic solutions and workflows. This position involves a combination of technical expertise, customer interaction, and collaboration with various stakeholders to ensure the successful development, customization, and delivery of prosthetic devices tailored to each individual’s requirements.
Additionally, together with the sales organization you will be responsible for driving sales in the assigned territories.
This position will play a key role in delivering the next generation of Straumann digital services, supporting the long-term strategic aspirations of the fast-growing Connected Customer Solution (CCS) business unit.
The Customer Success Manager for customized prosthetics reports directly to the Sales Manager and is a highly collaborative role that works closely with the service centers in different countries, R&D teams, other Straumann business units, and the CCS Product Management team.
The role demands expertise in customized prosthetic solutions and requires interpersonal skills and a customer centric mindset.

• Drive sales by working closely with the sales team. Providing them with overviews on sales data and products information, and ensure diligent follow up on key accounts, markets and new prospects.
• Provide technical support to clients (internal and external), addressing queries and concerns related to customized prosthetics, workflows and services.
• Build close in-depth relationships with key customers to understand current and future needs.
• Collaborate with the product development and design teams to translate client specifications into technically feasible solutions.
• Provide market intelligence on new customer requirements as well as gathering information on competitors and their solutions.
• Educate clients (internal and external) on the features and functionalities of the Straumann Group customized prosthetics solutions.