Customer Success Manager

at  TeamDynamix

TeamDynamix seeks a technically savvy Customer Success Manager to lead customer success initiatives, keep the company focused on customer outcomes, and be a product evangelist.

ABOUT YOUR QUALIFICATIONS

• 3 - 5+ years customer success experience in a SaaS or software company (required).
• 4-year degree or equivalent.
• Experience in ITSM, PPM or ESM (preferred but not required).
• Proven track record of working in a customer facing role.
• Able to exhibit executive presence while working with stakeholders and customers.
• Strong understanding of value drivers in recurring revenue business models.
• Have, or be willing to learn, technical skills as they relate to our product, to confidently discuss technical terms.
• Excellent communication and interpersonal skills.
• Flexible approach, able to operate effectively with uncertainty and change.
• If you believe you would add value but don’t meet all the criteria we’ve laid out, we’d still love to hear from you

ABOUT US

Work better together. Our philosophy is that technology should be easy to use, own, and operate - so we put IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) together – on one, simple, codeless platform. From there, we focused on enterprise connectivity and workflow by delivering iPaaS with ITPA. Life is complicated enough… we make it easier. More at TeamDynamix.com, @TDXBuzz, LinkedIn.

DIVERSITY

At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.
We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.
Equal Opportunity Statement
TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.

• Drive renewal strategy and subsequent on time renewal of subscription(s).
• Achieve / exceed target renewal %, target NPS.
• Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback through quarterly business reviews.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Collaborate closely with team members to support pilot customers, renewals, and expansion opportunities.
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
• Become a product evangelist, providing insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Be the main point of contact between the company and several named enterprise accounts.