Customer Success Manager

at  TechTarget

CUSTOMER SUCCESS MANAGER

TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts technology buyers researching companies’ information technology needs.?By understanding tech buyer content consumption, TechTarget creates the purchase intent insights that fuel effective marketing and sales activities for clients around the world.?TechTarget’s subsidiaries and divisions include:

• BrightTALK®, a B2B webinar and virtual event marketing platform for content marketing and demand generation
• Enterprise Strategy Group™, an integrated technology analyst, research and strategy firm providing market intelligence and actionable insight to the global technology community
• Xtelligent Healthcare Media™, the largest B2B healthcare integrated marketing services, media and data network

At TechTarget we owe success to our industry leading Customer Success team. To help maintain and grow this standard, we are looking for a Customer Success Manager to work with our partners across APAC. This is an exciting role that will enable the right person to put their passion for relationship building and problem solving to work in the B2B space.
The ideal candidate will have a sharp business mind and proven success in customer support in a fast-paced environment. This person will be highly skilled in customer service or support, problem solving, communication, and relationship building, and be able to develop and maintain an environment of trust, diversity, and inclusion within the team.

REQUIRED SKILLS AND QUALIFICATIONS:

• Excellent communicator: Confident having challenging conversations and explaining complex issues in a concise and precise manner
• Passion for helping customers achieve outcomes
• Comfortable presenting data to a range of stakeholders, including executive-level
• Empathy and superb listening skills a must
• Ability to work in a fast-paced environment with the need to re-prioritize based on customer needs
• Minimum of 1 year in a customer-facing role
• An aptitude for learning new applications and processes
• Proficiency with Microsoft Office
• Proven organisational and time management skills, and the ability to work independently with minimal supervision.
  TechTarget (https://www.techtarget.com/) offers generous benefits, including health insurance, education reimbursement and on top of public holidays, we also offer 16 days’ leave, accumulating up to 20 each year of employment.
  TechTarget may require applicants to satisfactorily complete a background check. TechTarget will consider your job duties, among other factors, in determining what constitutes satisfactory completion of the background check. All information obtained as a result of a background check will be used solely for employment purposes.
  Nondiscrimination Policy
  TechTarget, Inc., including its subsidiaries, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

• Support TechTarget customers from onboarding through program wrap-up with a customer-first mindset
• Become an expert on all of TechTarget products and services
• Retain customers and find opportunities to expand relationships
• Be the voice of our customers: provide product feedback to internal stakeholders for continued growth and development of the TechTarget product suite
• Manage customer expectations; be comfortable in resetting expectations where necessary
• Present performance review feedback to stakeholders across our customers organisations