Customer Success Manager

at  Tekton Labs

JOIN TEKTON LABS!

We are seeking a Customer Success to expand relationships with existing accounts and support up and cross selling efforts in the Latin America Region. This role involves developing and executing the account team coordination and acting as the main articulator of all account related initiatives, making sure all clients needs are met and exceeded, contributing to the company’s market growth. The ideal candidate should have a solid background of experience in project and people management.

SKILLS

• Analytical Skills
• Business Acumen
• Communication
• Drive/Motivation
• Integrity
• Negotiation/Persuasion/Influence
• Organization/Prioritization

• Ensure the operability of the delivery in all accounts in the region, prioritizing daily management and coordinating the actions and initiatives of the account team.
• Act as a coordinating link between the teams, ensuring the correct execution and management of all customer orders and account initiatives.
• Ensure existing Latin American accounts, focusing on expanding the services we have with them, prioritizing the margin and revenue of the account.
• Strengthen alliances with existing accounts to improve the region’s NPS.
• Serve as the primary point of contact between the customer and the company.
• Constant coordination between the different matrix areas of the organization.
• Monthly analysis of account and team performance in order to propose improvements, provide metrics, and trend analysis.
• Lead the region’s account team, relying on the People and Technology teams to maintain employees in a healthy environment so that this is not a problem for the end customer.
• Oversee all the projects in the region and their progress at a high level with the objective of meeting the deliverables within the established times and with the quality promised by Tekton.
• Identify and propose opportunities for improvement in the services offered in order to meet specic customer needs.
• Analyze the competition to identify opportunities and differentiate.
• Support the creation and monitoring of proposals for existing clients