Customer Success Manager UK

at  GoodHabitz

Catch the GoodHabitz sparkle!
We are GoodHabitz, one of the fastest growing ed-tech companies in Europe, on the road to realize our mission: to make learning accessible, engaging and fun for everyone.
As fun as watching series, scrolling through your newsfeed, and watching your favourite team score a winning goal. That’s how we want to help over 2 million people become the best version of themselves.
Curious about the people behind the scenes? We are a team of focused players where mutual inspiration and support are key. With our eyes on the prize, we are not all work and no fun. Quite the opposite, we invest in fun trips and events to empower our people to have the best time of their lives. We’re creative masterminds who always look on the bright side and welcome any challenge coming our way.
The Challenge
As a Customer Success Manager, you’ll be the driving force behind motivating and activating our customers’ employees to fully embrace our online training courses. Your role goes beyond traditional account management – you’ll be an integral part of nurturing a learning culture within our clients’ organizations.

What You’ll Do…

• You’ll be the primary contact for our customers in UK, providing them with unwavering support and guidance.
• During the program kickoff, you’ll assist customers with seamless implementation, ensuring that their employees gain easy access to our comprehensive online courses.
• Collaborating closely with customers, you’ll craft and execute communication campaigns to boost course participation and engagement.
• Occasionally you’ll pay a visit to our customers to check in, discuss course usage, have inspirational meetings and evaluate results.
• Together with our customers, you’ll plan and execute various activities within their organization, including informative train-the-trainer sessions.
• You’ll also play a pivotal role in our sales initiatives, helping us expand our reach and impact.

REQUIREMENTS:

Are you the perfect fit for this role? Here’s what we’re looking for:

• You bring at least 7 years of experience in areas such as internal communication, HR consulting, people engagement, or the L&D field.
• You’re an inspiring individual with a deep passion for commerce, IT, and the transformative power of online training courses.
• If you have experience as a trainer or coach, that’s a significant plus.
• Your empathy knows no bounds, making you a natural at building meaningful relationships with people at all levels.
• Fluency in English is a must, and if you also speak Swedish at some level, that’s a remarkable asset!
• You’re a self-starter who thrives under a healthy amount pressure and relishes the opportunity to present to large groups.

What You’ll Do…

• You’ll be the primary contact for our customers in UK, providing them with unwavering support and guidance.
• During the program kickoff, you’ll assist customers with seamless implementation, ensuring that their employees gain easy access to our comprehensive online courses.
• Collaborating closely with customers, you’ll craft and execute communication campaigns to boost course participation and engagement.
• Occasionally you’ll pay a visit to our customers to check in, discuss course usage, have inspirational meetings and evaluate results.
• Together with our customers, you’ll plan and execute various activities within their organization, including informative train-the-trainer sessions.
• You’ll also play a pivotal role in our sales initiatives, helping us expand our reach and impact

Are you the perfect fit for this role? Here’s what we’re looking for:

• You bring at least 7 years of experience in areas such as internal communication, HR consulting, people engagement, or the L&D field.
• You’re an inspiring individual with a deep passion for commerce, IT, and the transformative power of online training courses.
• If you have experience as a trainer or coach, that’s a significant plus.
• Your empathy knows no bounds, making you a natural at building meaningful relationships with people at all levels.
• Fluency in English is a must, and if you also speak Swedish at some level, that’s a remarkable asset!
• You’re a self-starter who thrives under a healthy amount pressure and relishes the opportunity to present to large groups