Customer Success Manager (UK Remote)

at  Turnitin LLC

Company Description
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let’s make change together.
Job Description
ProctorExam works with colleges, universities and certification providers to offer a secure web-based infrastructure for remote exams. We allow candidates greater access to education and institutions with more flexible, scalable and cost-effective ways to conduct authentic assessments digitally.

As a Customer Success Manager you are responsible for a defined book of business, with the objective of ensuring that your customers obtain maximum value from their ProctorExam products and services; therefore ensuring the growth of your portfolio. You will proactively prioritise and strategize your accounts establishing yourself as a trusted advisor.

• Developing a solid and trusting relationship between our B2B clients and ProctorExam.
• Actively looking for up and cross sell opportunities in the current book of business.
• Managing communications between clients and internal teams, and serve as the link of communication, single point of contact.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Working with all ProctorExam stakeholders to ensure meeting all client needs and deliverables according to proposed timelines and to the highest quality standards.
• Negotiating contracts with the client and establishing a timeline of performance.
• Expanding relationships.
• Resolving any issues and problems faced by the client and deal with complaints to maintain trust.
• Anticipating key account changes and improvements, identifying proactively opportunities to improve clients’ relationships and increase account value.
• Analyzing client data to provide customer relationship management.
• Fluency in English, secondary European language(s) preferred.

QUALIFICATIONS

• Must have a positive attitude, be a team player and an active ‘doer’.
• Good listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Must be able to travel for client meetings, events and roadshows when necessary.
• Highly self-motivated team player with the proven ability to work independently.
• 2+ years experience in a quota-driven, outbound sales role from a SaaS or Education market.
• Strong lead generation and prospecting experience.
• Knowledge of LinkedIn and Hubspot and or Salesforce CRM a plus.
• Degree educated preferred.
• Fluency in English, secondary european language(s) preferred.
  Additional Information

• Developing a solid and trusting relationship between our B2B clients and ProctorExam.
• Actively looking for up and cross sell opportunities in the current book of business.
• Managing communications between clients and internal teams, and serve as the link of communication, single point of contact.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Working with all ProctorExam stakeholders to ensure meeting all client needs and deliverables according to proposed timelines and to the highest quality standards.
• Negotiating contracts with the client and establishing a timeline of performance.
• Expanding relationships.
• Resolving any issues and problems faced by the client and deal with complaints to maintain trust.
• Anticipating key account changes and improvements, identifying proactively opportunities to improve clients’ relationships and increase account value.
• Analyzing client data to provide customer relationship management.
• Fluency in English, secondary European language(s) preferred