Customer Success Manager - UKI
at DataDog
Dublin, County Dublin, Ireland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Nov, 2024 | Not Specified | 01 Sep, 2024 | N/A | Good communication skills | No | No |
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Description:
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Responsibilities:
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Dublin, County Dublin, Ireland