Customer Success Manager - UKI

at  DataDog

Dublin, County Dublin, Ireland -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Nov, 2024Not Specified01 Sep, 2024N/AGood communication skillsNoNo
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Description:

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Responsibilities:

  • Partner with the sales team to ensure smooth transition and onboarding experience
  • Proactively build relationships with customers to create mutual trust
  • Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
  • Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
  • Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
  • Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

Dublin, County Dublin, Ireland