Customer Success Manager

at  Vaayu Tech

About Vaayu
Vaayu is on a mission to decarbonize retail by helping brands (from fashion and beauty to consumer goods, health and beyond) to track, cut and credibly communicate their climate impact in real time. Our science-based platform provides granular, automated and accurate carbon calculations, powered by over 600,000 activity-based data points that make it easy for brands to understand their emissions and take action throughout the value chain to meet their reduction targets.
We believe in the power of technology as a force for good and are looking for game-changers from across Europe (or equivalent time zones) who share our vision of helping retailers reduce 1 gigaton of emissions by 2030. If you want to work at a purpose-driven startup and be part of a team defining state-of-the-art technology that drives down carbon emissions at scale, we’d love to hear from you.

Our Values

• Environmental. The Earth is our protagonist. Protecting it is at the center of everything we do.
• Collaborative. Climate change affects us all. By working collaboratively we know we can make a difference within retail, and beyond.
• Honest. Our voice is informative and authentic. We want to share what we are working on, be open about the challenges, and build an ecosystem that creates change.

About the role
At Vaayu, the planet is our priority, with our customers’ decarbonization journeys being central to our mission to decelerate climate change. We are seeking a Customer Success Manager with a passion for sustainability to join our team remotely. You will be instrumental in ensuring our clients achieve success with our sustainability solutions, guiding them through onboarding, education, and ongoing support and upsell potential. As a Customer Success Manager, you will collaborate closely with internal teams to advocate for the needs of our clients and drive product improvement based on their feedback.
This is a fully remote role that is part of the Customer Success team. We are looking for candidates based in Europe.

Responsibilities

• Lead customer onboarding sessions to ensure clients understand how to utilize our products or services effectively for their sustainability initiatives.
• Serve as the primary point of contact for clients, managing their needs and ensuring timely delivery of high-quality services.
• Act as a liaison between clients and internal teams (Life Cycle Assessment expert, Climate Analysts, Product Managers) to ensure alignment on project goals and deliverables.
• Gather client feedback to drive continuous product improvement and prioritize feature enhancements.
• Develop and deliver educational resources and sessions to empower clients in maximizing the value of our offerings.
• Lead the coordination and preparation of RFP responses for sustainability projects, ensuring successful project delivery through effective management of timelines and cross-functional teams.

Requirements

• Bachelor’s degree or equivalent experience in a relevant field.
• 2+ years of experience in customer success or other customer facing role, preferably for Entreprise customers and/or in the sustainability or Retail.
• Experience in managing customers projects and coordinating with cross-functional teams.
• Strong organizational and communication skills, with the ability to work independently and proactively.
• Proficiency in English; additional languages are a plus.
• Currently based in Europe.

Additional useful experience:

• A passion for solving climate change
• Ability to understand and communicate technical concepts effectively to non-technical stakeholders.
• Passion for sustainability and a desire to contribute to meaningful environmental impact.
• Experience in customer facing role, preferably in the sustainability, Climate Tech space, Fashion or Retail

Benefits

• Being part of a dynamic and innovative team committed to making a positive impact on the environment.
• Competitive compensation

Vaayu is an equal opportunity employer. We do not believe in discrimination of any kind, and are proud to have an international team from over 17 different countries. We nurture an inclusive and collaborative environment for all, and are committed to reflecting a diverse range of backgrounds, experience and thinking. We celebrate diversity and are committed to creating an inclusive environment for all employees

• Lead customer onboarding sessions to ensure clients understand how to utilize our products or services effectively for their sustainability initiatives.
• Serve as the primary point of contact for clients, managing their needs and ensuring timely delivery of high-quality services.
• Act as a liaison between clients and internal teams (Life Cycle Assessment expert, Climate Analysts, Product Managers) to ensure alignment on project goals and deliverables.
• Gather client feedback to drive continuous product improvement and prioritize feature enhancements.
• Develop and deliver educational resources and sessions to empower clients in maximizing the value of our offerings.
• Lead the coordination and preparation of RFP responses for sustainability projects, ensuring successful project delivery through effective management of timelines and cross-functional teams