Customer Success Manager

at  Viseven

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company’s solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

REQUIREMENTS:

• Advanced English (verbal and written)
• Client-facing experience
• Customer Onboarding
• Customer Retention Strategies
• Data Analysis and Reporting
• Cross-functional Collaboration
• Basic Project Management
• Sales and Upselling Techniques
• Customer Feedback Collection and Analysis
• Overall understanding how the Pharma market operates. How companies produce and sell their products.
• Typical operations of a Pharma company [structure, how sales and marketing work, Global-to-Local]
• Digital in pharma
• Fundamentals of customer engagement
• Broad understanding of select products and services Viseven provides
• In-depth understanding of the specific tools you are expected to work with (eg briefing/intake form)
• Basic understanding of how we operate within a digital infrastructure that includes various platforms: DAM (ex. Veeva), CRM (Veeva/Salesforce, IQVIA, etc), Marketing automation (SFMC, Eloqua, etc)