Customer Success Manager - Water - SaaS

at  Pani Energy Inc

ABOUT PANI

Pani Energy is made up of a worldclass team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently saving energy, consumables, and the environment. We are excited to tackle challenging problems for the betterment of society. Our workplace environment fosters and encourages both ingenuity and collaboration.
Pani is part of the 2024 Global Cleantech 100 list of companies committed to taking action on the climate crisis for our contribution to accelerating the water sector’s transition to net zero, and we are looking for driven, enthusiastic people who share this vision.

POSITION DESCRIPTION

You will be a key part of Pani’s sales team reporting to the COO, serving as a critical intermediary during the mid-sales funnel, and bridging the gap between initial sales processes and post-sales customer experience. With a primary mission, you amplify the product’s value to the customer, ensuring smooth transitions and consistent value addition throughout the customer journey. Blending technical expertise with a deep understanding of customer needs, you will be ensuring the product delivers tangible, sustained value throughout the customer’s journey. You will work closely with the sales team as well as our internal Application Solutions team to provide a world-class sales journey.

RESPONSIBILITIES

• Sales Collaboration: Partner closely with Account Executives to gauge customer needs, and understand their Operational Intelligence (OI) requirements & technical plant design, availability of instruments, data, and other elements to prequalify which product fits the customer’s needs best.
• Product Demonstrations: Lead or assist in showcasing product benefits to end customers, highlighting the transformative potential of using OI for decision-making.
• Onboarding Internal Consultant: Provided as-needed support for the onboarding process. This includes supporting the Onboarding application engineers & relevant teams during kick-off sessions, user training, and addressing any technical hitches that may arise.
• Quarterly Value Reviews (QVRs): Collaborate with Account Managers and the Customer Success team during QVRs. This involves providing Account Managers with technical proofs of customer value creation (cost savings, cost avoidance, opportunity identification) and related facts that have added value to customers or can add additional value through upsells or continued usage.
• Training & Webinars: Organize and conduct webinars and training sessions in tandem with the product and CS teams to ensure customers get the most out of their purchases.
• Technical Content Creation: Design and articulate value narratives specific to customers obtaining value from using Pani Zed, producing technical content when necessary. This role also encompasses providing data points for value stories & case studies that offer tangible evidence of the product’s value to customers.

DOES THIS ROLE SOUND LIKE THE NEXT STEP IN YOUR CAREER?

Then we want to hear from you! If you don’t meet all of our requirements exactly, then we invite you to use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.