Customer Success Manager

at  West X Business Solutions

COMPANY OVERVIEW:

We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a Customer Success Manager to help support our sales reps and handle customer inquiries.

JOB SUMMARY:

As a Customer Success Manager, you will be responsible for managing customer inquiries and issues on behalf of our sales reps. You will work closely with our sales team to ensure our customers receive top-notch service and support throughout their entire customer journey. Your goal will be to ensure customer satisfaction, retention, and loyalty.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Marketing, or a related field an asset
• 2+ years of experience in customer success or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and customer relationship management software
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize workload.

• Serve as the primary point of contact for customer inquiries and issues.
• Work closely with sales reps to support their customer needs.
• Collaborate with Xerox, our largest partner, to resolve customer issues quickly
• Manage customer complaints, ensuring that they are resolved promptly and effectively.
• Develop and maintain strong relationships with our customers.
• Ensure customer satisfaction and retention by providing excellent customer service.
• Use customer feedback to identify opportunities for improvement and provide feedback to our management team.
• Collaborate with the sales team to identify areas for growth and revenue expansion.
• Provide regular reports on customer satisfaction and engagement to management.