Customer Success Manager with Spanish

at  SALESmanago

ABOUT US

Are you ready to make waves in the e-commerce sea? At SALESmanago, we are not just building a platform – we are revolutionising eCommerce. Imagine being part of a team that: empowers marketeers to become growth hackers, drives European eCommerce expansion, transforms ordinary shopping into extraordinary experiences and constantly pushes the boundaries of what’s possible in customer engagement.
Based in the vibrant city of Kraków, Poland, but with a rapidly expanding international footprint, we are a team of 250+ passionate professionals united by our commitment to innovation, integrity, and impact.
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The controller of the personal data is Benhauer sp. z o.o. We process your personal data on the basis of your consent for the recruitment process. You have the right to withdraw the above consent at any time. However, the withdrawal of consent does not affect the legality of the processing performed on the basis of consent before its withdrawal. You can withdraw your consent by sending an email to dpo@salesmanago.com. You also have the right to object, the right to access your data, and the right to request rectification, deletion, or restriction of processing. The principles for processing your personal data are described in our privacy policy

• Educating customers on functionalities/System functionalities
• Providing proactive customer service
• Conducting business analysis of customer accounts and objectives
• Creating strategy plans
• Implementing plans and scheduling creation
• Monitoring tools and results
• Suggesting improvements
• Conducting business consultations with the client
• Helping customers achieve their goals
• Attempting success metrics to measure the strategic impact on business goals
• Supporting multiple channels and the platform
• Preparing and organizing Executive Business Review meetings
• Conducting webinars on new functionalities and implementations
• Requesting new templates, forms, landing pages, and frames from dedicated team
• Notifying of corrections and modifications to previously prepared implementations
• Creating new strategies
• Conducting regular meetings with clients and maintaining strong business relationships
• Reporting customer feedback