Customer Success Manager within eHealth

at  Cambio

Cambio is one of the Nordics’ leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions support healthcare professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Nordic health and social care. We are growing continuously and now have about 1000 employees in several countries.

THE POSITION

We are looking for a dedicated Customer Success Manager. Your role will be the primary contact in Cambio for our existing customers. You will be part of a team that work closely with customers and has an important role when it comes to helping the customer identify their business needs and lead them on the journey based on their business plan. Together with other key stakeholders at Cambio, you will manage existing business to ensure deliveries, satisfied customers and maintain a strong relationship with them.
Your responsibilities:
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- Customer relationship management: Build and maintain strong relationships with our customers and act as their primary contact person regarding support, follow-up and ongoing advice as well as responsibility for conducting tactical customer meetings
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- Upselling: Identifying and suggesting relevant products and solutions that can add extra value to our customers and their business
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- Administration: Invoicing, administration of JIRA tickets (case management system) internally, preparation of monthly reports
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- Responsible for ensuring that we meet SLA and KPI goals
At Cambio, we encourage taking initiatives that contribute to the development of the company and ourselves. For us, it is important that you should have the opportunity to grow, both as a person and as an employee. Our culture is described through the words “Trust”, “Care” and “Together” which permeate everything we do.
Requirements
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- Experience with customer success, sales or account management - B2B
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- Ability to build strong relationships and trust with customers
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- Work well in a fast-paced environment
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- Organized and well-structuredFluent in Danish and English at a high level
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Please refer the Job description for details