Customer Success Manager

at  Worldline

CUSTOMER SUCCESS MANAGER

This is Worldline.
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity.
As a Customer Success Manager you will be supporting the monitoring of the process we are supporting for our clients. You will support clients relationship management but also handle the operational part of the process.

• Building and maintaining strong operational customer relationships
• Responsible for delivery and answering requests from merchant accounts
• Participating in customer meetings regarding operational performance to ensure customer satisfaction
• Safeguarding the quality of services that are delivered with regard to the agreed SLA
• Providing detailed reports as per an agreed schedule (or on request) including management and account performance reports
• Mitigating and solving escalations through strong collaboration within CS and with other departments
• Managing assigned customer queries for the merchant by being knowledgeable on RB products & processes