Customer Success Manager

at  Zendesk

Job Description
Please note, you must have the right to work in Lisbon to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.

YOUR BACKGROUND:

• You have 3+ years experience working in Customer Success or Account Management
• You have experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner
• You’re dynamic, agile and nimble. You want a landscape that challenges you and changes shape vs. remains static
• You have experience and interest in diving into new products and software systems and can quickly learn and understand how new products work and how customers can get value out of them
• Written and oral communication skills - You must be able to convey technical information from beginner level users to developers when engaging with customers
• You’re data driven and have experience with tools like SFDC, Gainsight, Tableau and Zendesk.
• You’re not satisfied with the status quo and you’re driven by continuous improvement and positive customer experiences
• This position is based in Lisbon, Portugal and requires 3+ days in office per week
• This position requires fluency in reading, writing and speaking English
• This position may require flexible working hours to include evenings
  This is a great opportunity if you’re looking for an opportunity to grow, learn and drive positive experiences for customers.
  Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

Please refer the Job description for details