Customer Success Officer

at  Codafication

About Codafication
At Codafication we are pioneering new ways to make the world simpler.
We are an award-winning, Fortitude Valley based tech scale-up that provide elegant digital transformation solutions to leading and global brands in Insurance, Construction, Financial Services and more. We are dedicated to helping businesses modernise their processes to save time, cut costs, and create better customer outcomes.
Check us out at Codafication.com

ABOUT THE ROLE

No day is the same as a Customer Success Officer at Codafication! To succeed in this role you will be flexible in your daily activities, enjoy problem-solving and looking for new ways to help customers achieve success using Codafication’s tools.
As the voice of our customers, you will play an important role in our business working closely with the Project Management, Business Analyst and Software Engineering teams to manage different projects to success. You will provide clear and empathetic customer service and technical support ensuring clients experience success with Codafication’s product offerings.

Your day-to-day duties will include:

• Delivering onboarding, training, coaching, and mentoring for customers
• Building and maintaining strong business relationships with customers
• Providing frontline support to customers and management of Jira support tickets
• Building and maintaining high quality customer-facing materials and repositories (e.g. knowledge base library, FAQs, training packages)
• Providing feedback, support, and updates to internal stakeholders to optimise the customer experience
• Conducting workshops, demonstrations, training, and reviews of products with customers
• Driving adoption and retention, while identifying opportunities for account growth and additional product placement

IF YOU WANT TO BE PART OF A WINNING TEAM AND THIS ROLE SUITS YOU TO A TEE, I WOULD LOVE TO HEAR FROM YOU. WE DO HAVE AN IMMEDIATE START AVAILABLE HOWEVER HAPPY TO WAIT FOR THE RIGHT PERSON GIVEN NOTICE PERIODS.

NOTE We kindly request that recruiters and agencies refrain from contacting us regarding this job posting, as applications from recruiters will not be accepted. We appreciate your understanding.