CUSTOMER SUCCESS OFFICER (PETS!)
at Pawkit Pte Ltd
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 19 Feb, 2025 | USD 2400 Monthly | 23 Nov, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Pawkit is a fast-growing pet tech company dedicated to streamlining pet care for owners. From mobile grooming to at-home vet services, we pride ourselves on creating a seamless and stress-free experience for both pets and their humans.
We’re looking for a Customer Success Officer to join our vibrant team and be the go-to person for our pet-loving customers.
Responsibilities:
- Customer Support: Respond to inquiries via phone, email, and chat, ensuring a smooth and positive customer journey.
- Booking Coordination: Assist pet owners in scheduling appointments for services like grooming, vet care, and pet sitting.
- Issue Resolution: Handle customer concerns and complaints professionally, ensuring timely resolutions.
- Client Engagement: Build relationships with customers, ensuring they feel valued and supported throughout their experience with Pawkit.
- Process Improvement: Provide feedback to improve our processes and enhance customer satisfaction.
- Administrative Support: Maintain records, update booking schedules, and coordinate with the operations team.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Singapore, Singapore
