Customer Success Officer

at  Y3 TECHNOLOGIES PTE LTD

TAKE OWNERSHIP OF CUSTOMER ISSUES

• Customer success rep must take ownership of the customer’s problem and be the single point of contact for all enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

DOCUMENT KNOWLEDGE IN THE FORM OF SOLUTION ARTICLES

• The solution to every customer problem provides a valuable learning experience to success rep. They should be able t0document this knowledge in the form of help content or solution articles so that the same problems don’t occur in the future.

REQUIRED SKILLS

• Willing and able to learn new skills and technologies
• Competent IT user skills
• Knowledge in supply chain / logistics solution and process will be added advantage
• Hands-on working experience with customer support software Freshdesk will be added advantage.
• Knowledge in supply chain / logistics solution and process will be added advantage
• Team player with strong written and verbal communication and interpersonal skills
• A proactive approach to customer support
• Attention to detail
• Ability to honor deadlines
• Fresh diploma holder or ITE with computer study are welcomed