Customer Success Operations Manager

at  Midwest Goods Inc

Location: Bensenville, IL
Schedule: Monday-Friday 8:30 AM – 6:00 PM
Status: Full Time (Exempt)
Compensation: $80,000

$300 SIGN-ON BONUS AFTER THE COMPLETION OF THE 90-DAY PROBATIONARY PERIOD

Midwest Distribution, a leading vape distribution company, is seeking a Customer Success Manager (B2B) to oversee the operational aspects of the customer success function. This role focuses on optimizing the processes, tools, and systems that support the customer success team in delivering an outstanding experience to our business-to-business (B2B) clients. The ideal candidate must have strong expertise in customer success strategies, process improvement, data analysis, and cross-functional collaboration, ensuring that all operational workflows are streamlined to meet customer expectations and company goals.
The Customer Success Manager (B2B) will work closely with the customer success team, shipping team, sales team, logistics team, accounts team and our customers to drive operational excellence, implement scalable processes, and track key metrics to ensure customer satisfaction and retention.

EDUCATION:

• Bachelor’s degree in business administration, Operations Management, Supply Chain Management, or a related field.

EXPERIENCE:

• 5+ years of experience in customer success, operations management, or a related role, preferably in a B2B environment.
• Experience in the distribution, logistics, or consumer goods industry is a plus.
• Proven track record of improving operational efficiency within a customer success or service team.

TECHNICAL SKILLS:

• Proficiency in CRM systems (e.g., Salesforce) and customer success management tools.
• Strong data analysis skills, with the ability to use analytics tools (e.g., Excel, Google Sheets) to drive decisions.
• Familiarity with process automation and workflow optimization tools.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

None

WORK AUTHORIZATION

Must have legal authorization to work in the United States.

What We Offer

• Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review
• Annual Perfect Attendance gift card Ceremony
• Casual Work Environment
• Employee Assistance Program
• Employee Birthday Celebration with Gift Card Distribution
• Employee of the Month Celebration
• Generous Paid Time off Program
• Insurance Coverage which includes Medical, Dental, Vision and Life Insurance
• Monthly Company Activities and Celebrations
• Monthly Manager Lunches
• Paid Holidays
• Potential for Advancement
• Spotlight Employee Recognition
• 401(k) with Employer Match

Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success.
Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors.
Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law.
Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success.
For all of life’s occasions and everyday moments, visit Midwest Events

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.