Customer Success Partner

at  3P Learning

HOW YOU WILL MAKE A DIFFERENCE:

• Efficiently onboard new customers by guiding them through the initial setup, understanding their unique needs, and ensuring a smooth start with our products.
• Actively monitor and analyse customer usage and engagement levels; develop strategies to increase product utilisation and satisfaction.
• Design and conduct both onsite and virtual training sessions tailored to customer needs, helping them to maximise the benefits of our software solutions.
• Collect, analyse, and report customer feedback to the product development team to aid in continuous product improvement.
• Maintain regular contact with customers through scheduled calls, onsite school visits, emails, and follow-up meetings to ensure ongoing satisfaction and address any issues or concerns.
• Effectively prioritise customer engagement, onboarding and training activity supporting our sales teams build growth and opportunity in the region, whilst minimising customer churn
• Maintain detailed records of customer interactions, feedback, and outcomes to track engagement and identify trends.
• Encourage and assist customers with product renewals and expansions by demonstrating ongoing value through active engagement strategies.

WHY YOU WILL LOVE WORKING AT 3P LEARNING:

We know that people are at their best working where they feel most comfortable and productive, which is why we offer flexible work options.
You’ll love that we are a dynamic and growing ASX-listed business with a global presence but at the same time, we’re small enough that your voice will be heard and really make an impact.
We welcome applicants from diverse backgrounds. Whether you come from the education sector or perhaps have experience in account management and are seeking a new challenge, we want to hear from you.

A cover letter accompanying your CV is preferred. Tell us about yourself, your familiarity with our products, and why you think you are a great fit with 3P Learning. We can’t wait to hear from you and look forward to sharing more about 3P and our amazing people, culture and products

WHAT YOU WILL LOVE ABOUT THIS ROLE:

At 3P Learning, we can offer you a career with purpose and meaning. Our EdTech products, including market-leading Mathletics, Reading Eggs, Writing Legends, and Mathseeds, inspire kids to love learning and are adored by millions worldwide!
We are seeking a Customer Success Partner (CSP) to join our Sales team. This is a great opportunity for an experienced teacher or trainer who is interested in pursuing their career with a leading Ed Tech provider, whilst maintaining connections with schools and the education industry. We are also open to applications from experienced Account Managers/Customer Success Managers who have a passion for education product and purpose.
This role is focused on engaging with our customers and schools via both on-site school visits and on-line demos. You must be based in New South Wales, hold a valid driver’s license, and be willing to travel to our customers on-site to be considered. If successful, you will join an incredibly motivated team working to make sure our products are first and foremost in the hearts and minds of teachers, parents, and our ultimate end user – the kids!

WHAT YOU WILL BE DOING:

As a member of our New South Wales team, you will play a key role in ensuring that educational institutions and users across the region achieve the highest value from our programs. You will be responsible for managing customer onboarding, fostering product engagement, and conducting comprehensive training sessions both virtually and onsite, with the aim of maximising renewal potential and reducing churn. The ideal candidate will serve as a trusted advisor for our schools, partnering with them and our sales teams to drive deep levels of engagement and usage across all 3P products.