Customer Success Partner (CSP) - SAP Academy for Customer Success - Denmark

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Your responsibilities will include:

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSP team, that enhances your support into the CSP role, a critical customer facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• E-CSP: Enhance skills in advising complex, global transformations and driving customer outcomes, renewals, expansions, and upsells.
• S-CSP: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers

Solution Customer Success Partner: 2-5 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management.

• Enterprise Customer Success Partner: 3-5 years’ work experience in Business (e.g., Finance, Operations, Supply Chain) and/or Business/Strategy Consulting with a proven record of supporting business process transformation.
• Experience advising or driving complex global transformations.
• Strong communication skills, including fluency in English other local languages.
• Proficient interpersonal skills including curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.
• Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex environment.
• Strong Business Acumen including demonstrated knowledge of business processes and/or industries