Customer Success Partner Senior Advisor, Finland

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

WORK EXPERIENCE AND QUALIFICATIONS:

Proven experience in the following areas

• Extended experience in managing customer life cycle either with SAP customers, partners or consulting organisations.
• Experience in SAP Customer Experience (CX) is preferred.
• Strong knowledge of SaaS models with a cloud mindset.
• Should be an excellent problem solver who understands digital transformation.
• Experience acting as a trusted and strategic advisor to customers.
• Experience in managing complex customer engagements.
• Excellent oral and written understanding of the Finnish & English language.
• Commercial Mindset

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

The SAP Customer Experience (CX) Senior Customer Success Partner Advisor (S-CSP) is responsible for the daily management of selected CX customers. The S-CSPS’s mission is to secure customer retention, renewals and drive upsells by building strong relationships with key stakeholders and ensuring adoption of functionality to maximise the value of customer partnership with SAP. The S-CSP is the primary point of contact and is expected to have a strong view of what ‘cloud operations’ means and be able to articulate that viewpoint to the customer.