Customer Success Partner Senior Advisor - SAP Business Technology Platform (BTP)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Education

• Bachelor’s degree or equivalen

The Business Technology Platform (BTP) Customer Success Partner (CSP) will proactively engage with an assigned portfolio of customers to drive them to leverage BTP as the go-to platform for integration, extension, innovation, and analysis scenarios within the Intelligent Enterprise.
The BTP CSP will build relationships with technical decision-makers to ensure that SAP customers’ consumption of BTP Cloud services aligns with SAP’s Intelligent Enterprise strategy. The BTP CSP will also engage customers to activate their initial adoption, promote retention, and foster loyalty.

As the BTP-CSP Senior Advisor, your primary responsibilities will include:

• Partnering with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team by building out a joint outcome-based plan and driving a mutual understanding of IT architecture and business value
• Understanding the big picture, delivering expertise in digital transformation, and advising on technical and business architectures
• Serving as the primary SAP BTP strategic point of contact and orchestrating success resources across SAP and customers by leveraging assets of the SAP BTP engagement model
• Analyzing your customer’s technical needs and executing consumption plans for your assigned customers
• Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP’s strategy and roadmap
• Acting as a voice of the customer to internal SAP stakeholders
• Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners
• The BTP-CSP Senior Advisor may also be assigned to fulfill a customer’s premium subscription services

What you bring

• 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
• Foundational knowledge of public cloud platforms (PaaS) and providers
• Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions
• Professional experience with implementing cloud initiatives
• Multi-lingual skills are a plus, depending on the region
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
• Excellent verbal and non-verbal communication skills
• Excellent analytical skills

Education

• Bachelor’s degree or equivalent

Professional Training & Certification

• Certification in enterprise architecture (e.g., TOGAF) is a plus
• Familiarity with design thinking methodology is a plus

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.