Customer Success Renewal Specialist

at  Emerson

The Customer Success Renewal Specialist part of the Customer Success Center Of Excellence plays a key role in running a Customer portfolio renewal end-to-end engagement from the offering, the ordering to the invoicing.
The renewal specialist ensures high customer satisfaction during the renewal cycle, ensures a high level of data accuracy, and partners with all internal stakeholders involved in the renewal process & pricing to provide a seamless customer successful interaction.
Success in this role requires a high level of organization and coordination with cross-functional teams such as Customer Success, Sales channels, Administration, Legal, Accounting, and others!

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Preferred experience in commercial and sales support activities or in the process automation field for various industries
• Willingness to travel mainly for shorter periods (up to 10%) as required

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Manage the renewal experience in close partnership with assigned Customer Success Manager and Account Manager to provide a seamless customer experience and to drive Renewal Rate
• Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
• Migrate existing customers from our legacy solutions on to new packaging and pricing
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
• Maintain accurate and timely information within company CRM database to easily report renewal status & forecast on regular basis to organisation
• Ensure best solution is presented to the customers by consulting with sales team, providing renewal quotes, overcoming objections, preparing DOA & negotiation arguments, advising on options & incentives benefits and adjusting proposal as required
• Ensure order and invoice reviews with sales, administration and finance teams
• Oversee and respond to internal & external stakeholders questions around renewal engagement
• Proactively establish and maintain effective working relationships with all support and sales teams, as well as customer install basedContinuously iterate and provide feedback on the renewal experience.

FOR THIS ROLE, YOU WILL NEED:

• University degree
• English language - Advanced Level
• Excellent communication skills