Customer Success Representative (all genders)

at  Paessler AG

We are seeking a dedicated Customer Success Representative to join our team and focus on managing the transition of our customers to a subscription-based model. This role is crucial for ensuring customer satisfaction, retention, and growth during this period of change. The ideal candidate will have a strong background in customer success, excellent communication skills, and experience in subscription services. The ideal candidate will speak English and German and be able to work from headquarters based in Nuremberg Germany.

• Lead the transition of existing customers from perpetual licenses to subscription-based models
• Ensure customers understand the benefits and features of the new subscription model
• Address any concerns or questions customers may have regarding the transition
• Develop and implement strategies to retain customers during and after the transition period
• Identify at-risk customers and proactively address their needs to ensure satisfaction
• Build and maintain strong relationships with customers
• Serve as the primary point of contact for customer inquiries and support
• Collect and analyze customer feedback to identify areas for improvement
• Collaborate cross-functionally with internal teams at Paessler
• Provide insights and recommendations based on customer feedback to drive continuous improvement
• Track and report on key performance metrics related to customer success and retention