Customer Success Representative

at  BarberOS Technologies Inc

Looking to bring your problem-solving skills to the next level?
Join our team as Customer Success Representative, and be the essential link between our products and our valued users!

WHO WE ARE:

At Barber-OS, we are innovating software and hardware to support the future of Barbershops and Salons Nationwide. We are on a mission to transform the Barber industry, enhance customer experiences and boost efficiency.
We pride ourselves on our collaborative culture, commitment to excellence, and passion for technology. We value diversity, equity and inclusivity in the workplace and seek candidates who share these values.

POSITION OVERVIEW:

We’re looking for a passionate and solution-oriented Customer Success Representative to join our team. If you’re enthusiastic about helping others, and thrive in a dynamic fast-paced environment, we want to hear from you!

• Provide exceptional customer support to clients.
• Communicate with clients through a variety of outlets including: support tickets, live chat, email and phone call.
• Document and escalate complex issues to the relevant teams.
• Communicate effectively with users, guiding them through solutions and offering helpful advice.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Collaborate with product and development teams to improve user experience and identify areas for improvement.
• Stay up to date on products and new features.
• Always act with empathy and patience, keeping the best interest of the client in mind.