Customer Success Solution Architect

at  Amach

ABOUT US:

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are seeking an experienced and dynamic Customer Success Solution Architect to join our team. In this critical role, you will be responsible for advising customers on industry best practices, technology strategies, and potential solutions to drive their success. You will collaborate closely with the account management team on technical pre-sales activities and provide valuable insights to the product team for new solution offerings based on customer feedback and needs.
The ideal candidate will have a strong technical background, excellent communication skills, and a passion for working directly with customers to solve complex business problems.

EXPERIENCE

• 5+ years in a technical customer-facing role, such as Solution Architect, Technical Consultant, or Customer Success Manager
• Proven experience advising customers on technology strategy and solutions in a relevant industry (e.g., SaaS, IT infrastructure, enterprise software)
• Familiarity with pre-sales processes, including technical demonstrations, requirements gathering, and solution design

TECHNICAL SKILLS

• Strong technical expertise in relevant technologies, platforms, and solutions (e.g., cloud technologies, enterprise software, data analytics, etc.)
• Ability to design and architect complex solutions that meet customer needs and are scalable for future growth
• Experience in creating solution documentation, diagrams, and customer-facing reports

SOFT SKILLS

• Excellent communication skills, with the ability to translate complex technical concepts into business-friendly language
• Strong problem-solving skills and a proactive, customer-first attitude
• Ability to collaborate effectively with cross-functional teams, including account management, product, and engineering
• Strong presentation and customer-facing skills

EDUCATION

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent work experience)

EQUAL OPPORTUNITY EMPLOYER:

Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!

NOT FOR YOU?

Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don’t be afraid they’ll steal it from you, if you’re amazing and smart we’ll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.