Customer Success Specialist, Europe

at  SmartSkin Technologies

SmartSkin Technologies provides manufacturing optimization solutions globally to the food, beverage, & pharmaceutical sectors. Smart Skin serves 18 of the top 20 pharmaceutical companies in the world and 6 of the 7 major beverage brands with its patented and award-winning Quantifeel™ sensor and software solutions. While most of our engineering and production activities are undertaken in New Brunswick, Canada, our global presence is increasing with team members located in major centers in North America and Europe.
Smart Skin is seeking a motivated, experienced individual to join our team as a Customer Success & Implementation Specialist, working with our European clients in the pharmaceutical industry. In this role, you will partner with SmartSkin Technologies’ clients to support the implementation, training, technical support and expanded use of our products remotely and in-person at facilities in Europe and across the globe.
Our ideal candidate has a wide range of experience in the manufacturing industry and is based in a major centre in Europe. This position is intended to be fully remote.

The Customer Success Implementation Specialist will:

• Learn the technical details of how SmartSkin’s solutions work and develop a deep understanding of the problems we solve for our clients.
• Travel to client sites to lead the onboarding process, support product implementation and provide training to users of SmartSkin Technologies products and services.
• Ensure clients seamlessly integrate our technical products/services and perform tests and diagnostics to ensure hardware and software solutions are meeting expectations and delivering value to our clients.
• Provide proactive technical support to customers as needed and communicate/report issues to internal team members in support of the clients.
• Generate analytical reports based on SmartSkin’s data and provide recommendations/solutions for clients.
• Understand our client’s priorities and key performance indicators in order to benchmark, monitor progress and deliver ROI from our solutions.
• Document and report on key use cases to continuously improve our solutions.
• Schedule and lead regular client meetings to identify areas to improve customer satisfaction and grow relationships; communicate issues and possible solutions to senior management, and promote new or existing SmartSkin solutions to meet customer needs.
• Build effective relationships with our client’s employees and leaders to encourage the use of SmartSkin’s solutions. Promote new ways to leverage our products, ensure renewals, and grow the relationship through partnering with colleagues on SmartSkin’s Sales and Customer Success team.
• Maintain awareness and keep abreast of constantly changing quality technologies and solutions relevant in the industry.

Our ideal candidate has:

• Experience in a manufacturing environment, as a maintenance leader, maintenance technician or controls engineer. Knowledge of key pharmaceutical manufacturing principles, challenges, and best practices is an asset but not required.
• Outstanding communication and customer service skills with the ability to listen, understand, educate, and influence customers regarding products and services.
• Good organizational and time management skills, and high level of attention to detail
• Proven communication skills and ability to perform training.
• Excellent English written and verbal communication skills. The ability to speak other languages is an asset.
• Adaptability to a changing environment and strong ability to work independently.
• Experience applying new technologies to solve problems in a manufacturing environment and strong computer skills, including MS Office, Salesforce, CRM tools and other office applications
• Strong presentation and reporting skills
• A strong interest in traveling to work with clients across the globe (willing to travel up to 50% of time in Europe and globally as needed.)
• Residence in Europe.

Please apply online at for this opportunity. We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.
To learn more about Smart Skin Technologies, please click here.
Job Type: Full-time
Pay: €60.000,00 - €75.000,00 per year

Benefits:

• Additional leave

Education:

• Bachelor’s (Required)

Experience:

• Manufacturing: 2 years (Required)
• pharmaceutical or beverage manufacturing: 1 year (Required)

Work Location: Remote
Application Deadline: 14/02/202

Please refer the Job description for details