Customer Success Specialist

at  GetGround

We’re a well-funded Tech scaleup in Europe and Asia with a mission to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated, so more access to high value assets like real estate = less wealth inequality. We have first mover advantage!
Our CEO and co-founder Moubin was previously at McKinsey and private equity firm APAX, listen to a podcast of Moubin speaking with our investors QED about how we’re disrupting asset ownership!
Our values sit at the core of GetGround - no BS, pursuit of excellence, feedback obsession and healthy ego.

ROLE SUMMARY:

The Customer Success team helps ensure that all our clients get their desired outcome when signing up for GetGround’s products and services. You will collaborate closely with our account management team to ensure that our clients receive the best support, as well as share feedback and learnings from your interactions with them.

WHAT YOU WILL DO:

• Work with our account management team based in London to support our clients through the sales process
• Demonstrate our sign up process to clients via video or phone call, answering key questions and helping troubleshoot any issues they may encounter
• Report any technical issues and provide feedback from clients on new features or products to our product team
• Update our customer databases
• Ensure excellent communication with our clients, sales teams, and our internal teams
• Identify opportunities to better support our clients through our product