Customer Success Specialist

at  NextGen

DESCRIPTION

A bit about us
NextGen is Australia’s leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our ‘ApplyOnline’ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape with a mission to make lending easy.
We have an exciting opportunity for a Customer Success Specialist to join our team. You will be responsible for creating strong relationships and helping customers obtain the most value from ApplyOnline and other NextGen’s products.

WHAT’S IN IT FOR YOU

• Transparent, open and people first culture
• Flexible work options, and spectacular views in a modern space for when you work from our North Sydney office
• Reimbursement for your home office set up
• Plenty of social activities
• Generous remuneration package
• Work from anywhere in the world for up to 3 months
  We also know that the above is a long list of things, and that success in any role can come from a number of compositions of skills and so we encourage you to apply if you feel that your skills and experience matches what we are looking for.
  A great opportunity to join a business that truly lives its values, genuinely values work life balance and see’s it as a critical ingredient to enabling people to bring their whole selves to work.

• Manage customer relationships, acting as trusted advisor for all Customer contacts
• Manage relationships with all ApplyOnline users and owners to drive product usage and engagement.
• Understand your customer’s needs, thoughtfully helping business leaders to identify opportunities to expand our footprint and depth of engagement
• Partner internally with the broader Customer engagement team to optimise customer implementations and resolve challenges
• Analyse your portfolio, identify risks and opportunities and prioritise for impact
• Conduct Governance meetings with clients
• Facilitate / Coordinate resolution of client issues as and when instructed by the Customer Success Manager of Chief Customer Officer
• Provide support and training to our customer base in their use of ApplyOnline