Customer Success Specialist

at  Rose James Company

Salary: $50k - 60k per year
Reference: JOB-1062
Job Title: Customer Success Specialist
Location: Haddon Heights, NJ

POSITION OVERVIEW:

Our client is seeking a dedicated Customer Success Specialist (CSS) to join our dynamic sales team. The CSS will play a crucial role in providing comprehensive sales operations and administrative support to ensure a seamless customer journey and enhance overall efficiency.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, or related field is a plus
• Strong Communicator and willing to speak to clients on behalf of company
• Proven experience in a customer service or sales support role.
• Strong organizational skills with keen attention to detail.
• Proficiency in CRM software and cloud based information systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.

• Maintain CRM data accuracy by regularly updating and verifying customer information.
• Conduct routine data audits to identify and correct discrepancies.
• Collaborate with the sales team to identify bottlenecks and streamline processes.
• Consistency seek to create improvement strategies to reduce sales process cycle time
• Provide exceptional administrative support to the sales team, including managing calendars, scheduling appointments, and preparing sales documents.
• Respond to customer inquiries, ensuring prompt and courteous communication.
• Address and support internal requests from the sales team, demonstrating a commitment to responsiveness and efficiency.
• Attend marketing events and networking events on behalf of company
• Responsible for researching, scheduling, travel, and ordering supplies for company marketing and networking events