Customer Success - Summer Intern

at  Moodys

LOCATION(S):

• One Canada Square, Canary Wharf, London, E14 5FA, GB
  Line Of Business: Customer, Operations, & Risk OU(COR OU)
  Entity: Moody’s Analytics(MA)
  At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
  Customer Success - Summer Intern
  Customer Success is critical to our short-term and long-term goals as an organisation. Simply put, we are successful when our clients realize continued value from our solutions and services. We are looking for Customer Success Management interns who will play a pivotal role in supporting our Customer Success Management and Digital Engagement teams. You will be responsible for a variety of tasks that will enhance customer experience, improve engagement, and contribute to operational efficiencies. This internship provides an excellent opportunity to gain hands-on experience in Customer Success, Operations, and data analysis.
  In the team you will be joining, Customer Success Managers act as a true customer advocate, empowering clients to achieve their desired outcomes when utilising our KYC and DataApps solutions, taking a proactive & strategic approach to ensure both client and Moody’s Analytics are mutually benefitting from the relationship.

About the Role:

• You will gain hands-on experience in customer success strategies and operations
• Contribute to improving customer satisfaction and retention rates

Key Responsibilities:

• Assist in onboarding new clients, ensuring a smooth transition and setup
• Help manage customer inquiries and issues, coordinating with the relevant teams
• Support the Customer Success team in creating and updating customer success plans and documentation.
• Contribute to the analysis of customer data to identify trends, opportunities and areas for improvement.
• Support the team in developing and implementing strategies for customer retention and expansion.
• Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials
• Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions.

Requirements:

• Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field.
• Strong analytical skills with the ability to interpret data and generate insights.
• Ability to present high-level information as well as detailed demonstrations of products & services.
• Excellent verbal/written communication and presentation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint)
• Ability to work both independently and within a team environment, with focus and high attention to detail.
• Familiarity with customer relationship management systems (ie Salesforce, Gainsight) is a plus, but not required.
• You must be available to work in a hybrid role in London from the 16th June to the 22nd August

Our team drives engagement through insightful interactions with our clients. We generate value and confidence in our products and solutions ensuring high levels of retention and satisfaction. Through relationships we bring the voice of the customer to the center of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and we create an environment that engages individuals. Our mission is to INSPIRE Customer Connection and Loyalty.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary

About the Role:

• You will gain hands-on experience in customer success strategies and operations
• Contribute to improving customer satisfaction and retention rate

Key Responsibilities:

• Assist in onboarding new clients, ensuring a smooth transition and setup
• Help manage customer inquiries and issues, coordinating with the relevant teams
• Support the Customer Success team in creating and updating customer success plans and documentation.
• Contribute to the analysis of customer data to identify trends, opportunities and areas for improvement.
• Support the team in developing and implementing strategies for customer retention and expansion.
• Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials
• Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions