Customer & Supply Chain Analyst - Mobility

at  Gates Corporation

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.
Let’s simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

• Providing high quality and timely customer service and support for Gates’ customers by being the primary contact for requests, questions, and problem resolution.
• Managing the Customer Inbox and perform daily order management.
• Evaluating current open sales orders and perform necessary analysis for reallocation, forecasting, reconciliation, and resolution to meet customer and business needs.
• Working directly with Supply Chain to provide necessary order and customer information, supplier quality assurance, and inventory adjustments.
• Responsible for successful coordination with Gates’ production facilities and shipping areas (distribution centers) to meet customer goals and revenue forecast.
• Taking a leadership role and provides guidance, training, and work direction to global sites and shipping areas.
• Working within Excel, Oracle, Smartsheet and other systems to capture and manage relevant data and provide requested analysis.
• Responsible for by interfacing with customs compliance requirements for international shipments and working with Legal on customer compliance requests.
• Providing Finance team with key customer revenue forecast and month end data through open order and allocation analysis.
• Working with Engineering and Business Development to coordinate customer samples.
• Understanding our products and capabilities to provide customer education and direction.
• Coordinating with Business Development and Marketing for tradeshows and expos to help leverage customer relationships.
• Completing and manage customer and supplier invoices by working with Finance teams.
• Working on wide-ranging continuous improvement projects by assisting in the design, test, and implementation of new processes, standards, and workflows.