Customer Support Administrator (Fixed Term Contract)

at  NFU Mutual

CUSTOMER SUPPORT ADMINISTRATOR

• Join an organisation passionate about Employee Engagement
• Monday – Friday, 9am-5pm with no weekends (this is an office based role)
• This role offers the perfect platform to develop your administrative skills within a large organisation

We have an exciting opportunity to join our Mutual Direct Customer Service team as a Customer Support Administrator to join our team for 12 months..
As a Customer Support Administrator, you will deliver an effective administration service to Mutual Direct Call Centre, Customer Support Centre and NFU Mutual members through the accurate and efficient administration of incoming post and cheques, policy cancellations and the despatch of essential policyholder documentation in line with policies, procedures, and Service Level Agreements (SLAs).
We’re a team that puts our members at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Support Administrator you’ll ensure that all member documentation sent or received is processed efficiently and accurately to ensure we continue to deliver the best possible service to our members.
As part of our thriving and vibrant team, you’ll handle and respond to internal customer queries and provide an excellent level of administrative support to your colleagues. We’ll provide everything you need to develop your knowledge and skills to ensure you can provide a first class service to your internal customers.