Customer Support Advisor

at  Concentrix

Cape Town, Western Cape, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate16 Nov, 2024Not Specified18 Aug, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment
  • Identifying the root cause of the client’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues
  • Assisting customers in gaining the most value from their products and services
  • Identifying additional opportunities for product solutions to benefit the customer’s business needs
  • Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format
  • Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

IT - Hardware / Telecom / Technical Staff / Support

Customer Service

Graduate

Proficient

1

Cape Town, Western Cape, South Africa