Customer Support Advisor - Late Shift

at  Ballys Interactive

Job title: Customer Support Advisor
Location: Newcastle under Lyme (Hybrid working available - 2 days from home each week!)
Hours of work: 5 days on, 3 days off between 4:30pm-3:00am, Monday-Sunday.
Salary: £25,000, plus a 35% hourly uplift for unsociable hours!
Other benefits: Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Bally’s Perks discounts, paid volunteer days, a contributory pension plan and many more!

WHO WE ARE

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Vera&John, Virgin Casino, Jackpotjoy and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players!

DNA / VALUES

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

• Acting as first point of contact for our players on our UK gaming websites.
• Communicating effectively and efficiently with our players via live chat and emails, with occasional outbound calls to players when required.
• Keeping on top of products & promotional offerings & tools.
• Taking ownership and follow escalations through to resolution.
• Managing all tasks in a timely and efficient manner and work to meet (and exceed) set KPIs.
• Collaborating with colleagues across all departments on projects and attend relevant meetings as required.
• Striving to resolve everything, first time, every time.
• Contributing to, and promote a positive working environment. Becoming a role model and inspiring others.