Customer Support Advisor (m/f/d) (Spanish/English speaking) - 12 months contract

at  Uberall

HELP US BRING PEOPLE AND BUSINESSES TOGETHER

Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.

THE PAST, PRESENT & FUTURE

The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.
The Present: We’re on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.
The Future: We’re a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We’re looking for talented and passionate people (like you \uD83D\uDC4B) to join us on our journey.

ABOUT THE ROLE:

As a Customer Support Advisor (Spanish/English speaking), you will support our clients and partners navigate our Location Marketing Cloud, addressing technical inquiries, and ensuring an excellent customer experience. You’ll work closely with our colleagues in the Customer Success team to deliver exceptional support and solutions. Establishing and maintaining inter-departmental relationships will be key to your success. You will work closely with the other Technical Support & Services department teams, including the Implementation.

YOUR RESPONSIBILITIES

• You will manage technical support requests from our clients while focusing on KPIs like customer satisfaction.
• You will be responsible for escalating bugs through the appropriate internal channels (e.g. Jira) and teams.
• You will collaborate closely with your colleagues in the wider Customer Organization including Customer Success, Sales, Implementation, etc.