Customer Support Advisor

at  Webhelp

Job Advert
Was Accounting, Maths or Computer Literacy your favourite subjects in Matric? If you’ve ever solved a technical software issue, or precisely directed a lost friend to where you are then this Customer Support Advisor role is perfect for you!
As a Customer Support Advisor on a technologically innovative campaign, you’ll need to catch on quick and embrace IT software rather than being intimidated by it, but just being “tech savvy” won’t fit the bill for this role.
You’ll need to be an efficient and empathetic people’s person with the ability to hear what is not being said and be willing to go the extra mile to exceed customer’s expectations. We want quick thinking, problem-solvers and solution finders with resilience and a can-do attitude.
This technical support role is challenging and requires a team player with maturity and commitment. Our ideal candidate is able to keep cool and collected under pressure, does not need micro-managing and is able to take ownership or hold others accountable and give recognition where needed.
If you’re ready to take on the challenge then here’s your chance to make it count!

• Providing an extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media) in a support-centre environment
• Identifying the root cause of the client’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues
• Assisting customers in gaining the most value from their products and services
• Identifying additional opportunities for product solutions to benefit the customer’s business needs
• Documenting each customer contact using our contact tracking systems in a clear, concise, and understandable format
• Staying current on technical and business knowledge in all assigned applications, as well as support processes and procedures