Customer Support Agent (all genders)

at  Contabo GmbH

YOUR CREATIVE FIELD

We are looking for a full-time, permanent Customer Support Agent (all genders) who speaks German and is interested in working the night shift, to start as soon as possible. We work hybrid in support, which means that you spend 3 days in the office in Central Prague and 2 days working from home. The days can be chosen relatively flexibly to suit your life.
As our German speaking Customer Support Agent, you will take on responsible tasks to ensure smooth operations for our customers, during the nightshift.
You are the first point of contact for all enquiries from our international customers and take care of first level IT support, mainly dealing with tickets and emails.
Even though most of our communication is in English, we are constantly expanding our language pool. In this way, we want to offer our customers an even better service. You will focus on German-language tickets, but if there are none available, there will certainly be an English-language ticket for you. You are also the person who wears the hat when it comes to administrative, commercial, technical, organizational and contractual problems and questions.
Furthermore, you check the latest processes and procedures for Contabo and manage customer data and support our customers with questions about payment processes and invoicing. Team cohesion is also important, as you will interface and coordinate with other teams, such as our billing and 3rd level support teams.
We will also support you with a good induction and you will receive additional payment of shift allowances for occasional work at weekends and on public holidays. So, join a team now where everyone counts.

Please refer the Job description for details