Customer Support Agent - Billing and subscriptions

at  Kahoot

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!
Kahoot! is expanding and we are now looking for a Customer Support Agent for billing and subscriptions. You will join the General Support team and cooperate with our onsite support teams in Norway and Austin. You will report to the Billing & Subscriptions Manager in Krakow.
If you are ready to join us in making learning awesome and supporting Kahoot!’s customers, we strongly encourage you to apply!

REQUIREMENTS

We are looking for someone who:

• Has one year (or longer) experience with customer support.
• Has a clear vision of what great support is and how support processes should scale in the future.
• Has experience in handling customer complaints proactively.
• Has a high level of English, both written and verbally
• Has a customer-first mindset.
• Is energetic, driven, and open to change.
• Is a self-starter, troubleshooter, reliable and trustworthy.
• Works well under pressure and keeps their head cool when workload increases.

We also value experience with managing and using customer support systems like Zendesk, though it is not required.

Your primary responsibility will be to ensure our customers receive excellent assistance and accurate answers promptly and courteously whenever they contact us.

You will be responsible for the following tasks:

• Answering and supporting our subscription customers throughout our customer-facing processes, such as billing, payment, and account management for our subscription customers via email.
• Work closely with other teams and departments, including engineering, to optimize customer care processes and resolve issues.

The Customer Support Agent’s duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.