Customer Support Agent

at  Detector Inspector

JOIN OUR TEAM & HELP MAKE HOMES SAFER!

Detector Inspector started in 2005 when our two founders, Jason, and Jordan, recognised an opportunity to make a difference - we could help make homes safer for renters and make safety compliance easier for property managers.
At DI we share a passion for helping others, take pride in our work and seek out opportunities to do things better. We’re passionate about training, promote from within and love solving problems to help us achieve our mission of making every home safer.

We are experiencing huge growth nationally, and as a result, we are looking for someone like you to join our supportive and close-knit team!

• About the role:

Reporting to the Help@DI Team Leader, the purpose of your role is to provide support and assistance to property managers and landlords by problem-solving and providing solutions via phone, email, and online chat.

Day-to-day some of your core tasks will include:

• Answering inbound calls and customer queries.
• Problem-solving and proactively providing solutions to client and service issues.
• Provide exceptional customer service via email, phone, and online chat to our clients in the real estate industry.
• Utilise Zendesk as a main form of communication and logging service tickets.

WHAT YOU’LL BRING TO THE ROLE:

We are looking for somebody with amazing people skills with an energetic personality to match. Someone highly motivated and able to learn new systems with ease will be most suited to this role, as a growing company our services and systems can change so adaptability is a must. Excellent written and verbal communication skills are crucial to be successful in the role.

Day-to-day some of your core tasks will include:

• Answering inbound calls and customer queries.
• Problem-solving and proactively providing solutions to client and service issues.
• Provide exceptional customer service via email, phone, and online chat to our clients in the real estate industry.
• Utilise Zendesk as a main form of communication and logging service tickets