Customer Support Agent for Portuguese Market

at  Giti2c

YOU WILL BE EXPECTED TO:

• Be the main point of contact for customers actively using the product;
• Gain a thorough knowledge of the product to be able to effectively answer customer queries;
• Communicate effectively with other team members to seek answers and information where required;
• Refer support inquiries to the appropriate department where required;
• Answer customer inquiries professionally and on time;
• Liaise with customers via email, chat, and phone;
  (Full training will be provided)

WHAT TO EXPECT OF YOUR ROLE:

We are looking for a Customer Support Agent, preferably with experience in the iGaming industry, who can promptly reply to customer queries via email, chats, and phone calls.

WHAT YOU NEED TO SUCCEED IN THIS ROLE:

• Good communication skills and empathy;
• Persuasion skills;
• Active listening skills;
• Patience and self-control;
• Good time management skills;
• Quick thinking;
• Product knowledge (experience in the iGaming industry is preferable);
• Affinity with Technology;
• Proficiency in Portuguese (from Portugal);
• English language skills.